FAQ
How do I customize my personalized pattern products?
How do I customize my personalized pattern products?
- Just upload your design on the product page as per the instructions, so we can get a clear idea of what you're looking for.
- After you place your order, we'll email you a design preview within 24 hours.
- If you want to make changes, hit us up at service@Etsytk.com, and we'll tweak it based on your feedback.
- If we don't hear back from you within 48 hours, we'll go ahead and customize it according to the latest design.
- If you need to cancel your order, there's a $5 design fee.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
- Once the design is confirmed, your customized item will be ready in 3-5 days, excluding holidays.
- With standard shipping, you can expect your order to arrive in 2-4 weeks.
- If you need it faster, reach out to service@Etsytk.com for expedited options, but there'll be an extra charge.
How can I check the status of my order?
How can I check the status of my order?
- Once your order is shipped, you'll get a confirmation email that includes the tracking number.
- You can also check the status of your order online using the tracking number right on our website.
- Just a heads-up: The carrier might take up to 24 hours to update the order status info.
What if I need to change something after it's already in production?
What if I need to change something after it's already in production?
- Once an order is placed, it's straight into production, and changes can't be made.
- We suggest double-checking all the details before submitting your order.
- If you want to order again, we've got a 50% discount for you.